Technical Support Services - Intercomp Malta

Technical Support Services

Intercomp’s wide range of technical support services offerings are tailored to meet your needs.

We integrate hardware, software, business consulting and supporting IT services into complete solutions to meet your goals.

Configuration & Installation Services

The set up and configuration of solutions before and after delivery can be time consuming and complicated. It is also imperative that hardware and software solutions are configured to ensure maximum optimisation of your investment. Intercomp can  provide a number of services before the delivery, these include:

  • Hardware Configuration
  • Software Configuration
  • Imaging
  • Server / Rack Configuration
  • Proof of Concept
  • Asset Management

If you want to learn more about this value added service contact us  today on tel. +356 22916200 or 22916203 or via email at [email protected]

Pre-Paid

Intercomp PowerCare  Hardware Support Programs

This new range of support services is specifically targeted at small Businesses in mind and are summarized below:

Three PowerCare options are available:-

  • PowerCare Pro
  • PowerCare Pro24
  • PowerCare Pro24+

PowerCare Pro

Description –  3 Years Upfront hardware support

Cover –  Mon – Fri 0800 -1700 Hrs Excluding Public Holidays

Response –  Same Business day 4 Hours On- Site

What is Included – All Parts and Labour (Parts on best effort basis)

PowerCare Pro24

Description –  3 Years Upfront hardware support

Cover          –  24 x 7 coverage

Response    –  Same Business day 4 Hours On- Site

What is Included – All Parts and Labour (Parts on best effort basis)

PowerCare Pro24+

Description –  3 Years Upfront hardware support

Cover          –  24 x 7 coverage

Response    –  Same Business day 4 Hours On- Site  With 6 Hr call to Hardware  repair guarantee

What is Included –  All Parts and Labour (Guaranteed availability of Parts)

20Hr Silver Pak  – Office Automation Support Service

The Silver Pak On Demand IT Service pack for a total of 20 pre-paid hours,

A fixed fee guarantees that you will have on-demand access to onsite technical assistance including desktop/laptop support services and other generic office automation administration related tasks and will include;

  • On-Site Support
  • All labour for a total of 20 Hours ( Min call out rate of 1 Hr will be deducted for every call )
  • Service Coverage : Monday to Friday from 0800 – 1700 Excluding Public Holidays
  • Any faulty replacement Hardware not covered by warranty will be charged extra following acceptance  of the relative quotation by the customer
  • Unlimited time window on use of the 20 hours (customer can use hours on demand until the 20 Hrs are exhausted)
  • Customers can renew by simply placing another order for additional 20 Hr support packs