Return and Exchange Policy
1. In Store purchases
- Items can only be returned or exchanged within 7 days from the date of purchase.
- Proof of Purchase or Gift Receipt needs to be presented.
- All items must be sealed and in sellable condition to qualify for a return or exchange.
- In the case of televisions and monitors, an inspection will be conducted before processing the exchange to ensure the product meets the return criteria.
- Customized orders and orders by request are not eligible for exchange or refund, even if the item remains sealed.
- Cash / EPOS refunds are subject to company approval.
- Purchases made with the following payment types are not refundable:
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- One 4 All Vouchers
- Shopping Mall vouchers
- Lava Points
- Intercomp Gift Cards
2. Online Orders
- Customers who have made online purchases are entitled to a full refund or exchange within a 14-day cooling-off period from the date of delivery, provided the product meets the return conditions.
- All products must be sealed and in sellable condition to qualify for a return or exchange.
- In the case of televisions and monitors, an inspection will be conducted before processing the exchange to ensure the product meets the return criteria.
- A valid proof of purchase must be presented to process any return, refund, or exchange.
- Any returns related to online purchases can be performed from all Intercomp outlets free of charge. If the returned product needs to be collected from any other locations, a delivery charge will apply, which will be communicated at the time of arranging the collection.
Intercomp Marketing Ltd reserves the right to decline the return, exchange, or refund of a product if any of the above conditions are not met.
